Refund & Cancellation Policy

Payments for Norly are processed by our reseller and Merchant of Record, Paddle.com. This policy explains what happens when you cancel, and when refunds apply.

1. Refunds

All sales are final. We do not offer refunds for monthly or annual subscription periods once processed by Paddle. Annual subscriptions are prepaid and non-refundable.

2. Trial period

New subscribers get a 7-day trial. If you cancel during the trial, no further charges occur. If you do not cancel before the trial ends, your subscription automatically continues and is billed at the standard rate you selected at checkout.

3. Cancellation

You may cancel your subscription at any time in the app (Settings → Billing). Upon cancellation your subscription ends and access to the Service stops; no partial refunds or credits are provided for unused time.

4. Duplicate charges

If you were charged twice for the same period, contact us via the contact form within 30 days and we'll resolve it with Paddle.

5. Chargebacks

Initiating a chargeback instead of contacting us automatically terminates your subscription and access to the Service. If something's wrong, write to us first — we'd rather fix the problem.

6. Statutory rights

If applicable laws in your jurisdiction grant rights that conflict with this policy, those laws prevail to the minimum extent necessary.