Product
One QR code between your room and your reputation.
A guest scans, hears from a person they just met, and shares their experience where it counts — Google, Facebook, Yelp, TripAdvisor. You see everything: who asked, who scanned, what came back.
Personal video requests
The ask comes from a familiar face
Guests ignore forms. They don't ignore the barista who just made their flat white. The owner, a waiter — anyone the guest actually met — records a short video asking how it went, and the platform choice sits right underneath.
Camera-shy? Pick a ready-made presenter and go live in a minute.
The part that matters for visibility: people answer people in sentences, not just stars. A video ask brings longer, more specific reviews — and detail is exactly what AI assistants read when they decide whom to recommend.
Two modes, one principle
Hear about problems before the internet does
However you run Norly, unhappy guests always have a direct line to you — so issues get fixed at the table, not argued in public.
Open mode
Every platform appears right under the video, and next to them: “Something didn't go as planned? Tell us, and we'll do our best to fix it.” One tap — Contact Us Directly — and the message lands with you or your manager, not on your public profile.
Smart Filter mode
Feedback comes first; guests who had a five-star experience are then invited to share it publicly. Owners love it — and we're equally honest about the fine print: some platforms restrict selective asking, and the rules differ by market. Not sure where yours stands? Ask us. We follow these rules country by country and will tell you straight which mode fits.
All platforms, one page
Strong everywhere AI looks
Assistants don't read one profile — they cross-check you across Google, Facebook, Yelp, TripAdvisor and more. A great rating in one place and silence everywhere else reads as inconsistency.
Norly puts every platform behind a single QR code. The guest picks whatever they already use; your presence grows on all of them at once. No separate codes, no cluttered tables.
Team analytics
Know who really asks — and reward them
Every waiter and barista gets a personal QR card. The leaderboard shows who brings reviews in and who doesn't — so coaching and bonuses run on facts, not hunches.
Owners tell us this is the moment review collection stops being a wish and becomes a system.
Every scan, accounted for
scans this week · sample data
Guest contacts & loyalty
The guest pays, leaves… and comes back
Today a guest has dinner and disappears — you never learn who they were. Norly asks them to leave a contact and subscribe right after the review, when goodwill is highest.
These aren't cold leads. They're people who already paid you and took time to say something nice. Built-in campaigns invite them back for the new menu, the season, the event — the beginning of a community around your brand.
In the room
Made to sit beautifully on your tables
Flexible digital links and printable QR formats that fold into your brand, not over it.
Barista card
Handed over with the cup — a warm, personal invitation at the first sip.
Check insert
Inside the check presenter, right where “How was your evening?” lands.
Table sticker — NFC + QR
A subtle tap-or-scan sticker on the table edge, no clutter.
Table stand
An elegant stand that blends with your decor.
On the roadmap
Where Norly is heading
We're building toward full AI-visibility tooling: a visibility score for your venue, monitoring across every platform, and consistency checks on the data assistants cross-reference. Today's features already feed those signals — the score will make them visible.
See it in your room, not in a demo.
Setup takes about an hour. Run the free trial through one weekend service and look at the numbers on Monday.